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  • InTune Labs
  • 888-246-8650
  • 2601 Reliance Drive, Suite 103
    Virginia Beach, VA 23452

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Frequently Asked CBD Questions


What is CBD?

CBD (short for Cannabidiol) is a natural compound found in hemp. Unlike THC, CBD does not cause an intoxicating feeling.

Did you know: our bodies naturally produce a form of CBD called Endocannabinoids? These molecules, similar to CBD, help maintain balance at the cellular level so our cells can function at optimal levels.

Is CBD Legal?

Yes, CBD without THC is legal in all 50 states.

Can I take CBD on a plane?

Yes, you can take all InTune products on domestic flights because they are THC free. Still worried? Leave the talking to us. We include a small flyer in every order addressing law enforcement and detailing the legality of our products. It's small and easy to fit in a wallet or travel with! If you are curious about reading more on TSA’s policy, check it out here.

Will CBD show up on a drug test?

InTune CBD will not cause you to fail a drug test for THC.

The average drug test is not designed to detect CBD or any other compounds found in hemp/cannabis other than THC.

That being said, we cannot speak for other company's products and THC testing procedures.

What's the difference between a tincture and a soft chew?

Oral CBD Tinctures: flavored CBD oil, available in a 30mL glass bottle and measured dropper to measure dosage.

Directions: drip under tongue and hold for 15-30 seconds before swallowing.

Effectiveness: oral CBD Tinctures is considered the most effective way to take CBD because there is a CBD receptor underneath your tongue.

CBD Soft Chews: flavored CBD used to formulate edible Soft Chews (or gummies).

Directions: eat 1 chew as needed.

Effectiveness: taking an edible product (Soft Chews) is processed through your digestive track and therefore some of the CBD will be discarded by your liver. Therefore, tinctures are the most effective way to administer CBD.

How much should I take?

There is no right or wrong way to take CBD. We suggest starting off with small doses and increase as needed. Keep in mind, it does take approximately 2 weeks of consistent use to experience CBD's full potential.

What's the best way to take CBD?

Like anything, creating a regime for dosage and schedule helps retain the habit. Nonetheless, taking CBD on an empty stomach or in the morning vs the evening does not seem to have an impact on the effectiveness.

How will I know it's working?

The effects can start in as little as 10 mins after taking our Oral CBD Tinctures. Soft Chews tend to take a little bit longer due to the fact they are processed through the digestive tract (similar to a medication you would swallow like ib profen).

If the product you're using isn't providing the relief you seek, please reach out to our customer service team and they can aid you in dosage and strength recommendations.

How long does it last?

Everyone is different. CBD can last any range from 4 to 6 hours, depending on how high the dosage is compared to the relief you seek etc...

Can I take CBD on an empty stomach?

Currently, there is no evidence to support or deny whether taking CBD on an empty stomach has any impact on CBD's effectiveness.

Are there any side effects?

Like anything, there is a potential of side effects. Due to the high quality of our product, we can proudly say we have not had one negative remark about our product. If you are experiencing any side effects, please reach out to us and share your feedback!

Although our products do not have any known side effects, we have heard other brands have been known to cause dry mouth and drowsiness. We can only speculate it is due to the quality of the product.

More questions?

Didn't find exactly you were looking for? No problem! Submit your question below and a customer service rep will reach out with the answer.

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Which payment methods do you accept?

Customers can pay online using any Visa, MasterCard, American Express or Discover credit card.

At this time, InTune does not accept PayPal.

Is it safe to use my credit card at

InTune CBD is committed to protecting customers’ security and privacy. InTune understands that when people shop online, they want to know that their name, address, credit card details, and other personal information will be safe and secure. is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification, and uses secure socket layer (SSL) technology to help keep personal information secure.

Is my personal information kept private? uses secure socket layer (SSL) technology to help keep customers’ personal information secure.

For more information about the privacy of information on the website, customers should read the Privacy Notice.

What should I do if my order is wrong or missing items?

We're very sorry that your order did not arrive as planned. To resolve your issue quickly and efficiently, reach out to us as soon as possible.

How will I know when you’ve received my order? sends a confirmation email after an order is received.

Can I change my delivery address after my order has been completed?

No. cannot change the delivery address once an order has been processed.

After an order is placed, it is processed and dispatched as quickly as possible – on the same day in some cases.

Customers should contact Customer Care, toll-free at (888) 246-8650, to determine the status of their deliveries.

In what sort of packaging will my order be shipped?

All InTune orders are shipped in discreet packaging, and the label does not state CBD anywhere.

Will the package be insured?

FedEx packages will be insured. Packages sent by are covered by insurance, up to the point when they are delivered to the customer.

What if my package is damaged during transit?

If possible, customers should check the condition of their packages before signing for them. If the package is at all damaged, the customer should not sign for it. Refuse delivery, and ask the courier to return the package to the sender.

If a customer discovers that their package is damaged only after signing for it, they should contact Customer Care, toll-free at (888) 246-8650, to arrange for a replacement.


When will my order be shipped?

Most orders ship in 1 business day. Labels are created Monday - Friday, at 9:00 AM and 2:00 PM, Eastern Time (ET). If you need to make changes to your order, please reach out to us as soon as possible. Once the order has shipped, we will be unable to make changes.

What are my shipping options?

Orders must be placed by 2:00 PM ET in order to be received by the selected delivery window. Note that delivery times are calculated in Business Days.*:

These estimates are provided by our shipping carriers:
    Free Shipping: 5-8 Business Days
    Expedited: 3-5 Business Days
    Two Business Days
    Next Business Day
    Next Business Day Early AM

* Orders will not ship until after they have been completed.

How much do you charge for shipping and handling?

All shipping and handling costs will be added to orders and displayed prior to checkout. currently offers free ground shipping. Customers pay additional costs associated with expedited shipping.

Where do I find my tracking number?

Customers can view tracking numbers by logging into “My Account” on, and going to the “Order History” section.

Do you ship to Military APO/FPO addresses?

Yes. We offer free shipping to AFO/FPO/DPO addresses and US Territories. Please allow additional time for orders to arrive, because of the different time tables used by the Military Post and US Territory carriers.

Do you deliver to PO Boxes?

Yes. ships to PO Boxes.

Which countries/territories do you ship to?

    United States of America
    Puerto Rico
    Northern Marianas
    United States Virgin Islands
    American Samoa

If it has been almost 30 business days since the package was shipped, and you still haven’t received it, we strongly advise you to inquire at your local post office with the tracking number provided by InTune.

Do you offer same-day delivery?

No. At the moment, InTune does not offer same-day delivery. However, InTune does offer Priority Overnight shipping for the Next Business Day in the Early AM.

Orders must be placed by 2:00 PM ET in order to be received by the selected delivery window. Note that delivery times are calculated in Business Days.

*Please note that orders will not ship until after they have been completed.

What if my package is lost in the mail?

Customers can view tracking numbers by logging into “My Account” on, and going to the “Order History” section.

If a customer cannot track a package, they should call Customer Care, toll-free at (888) 246-8650, for additional assistance.

What if I need to reschedule my order?

Customers may contact Customer Care, toll-free at (888) 246-8650, for assistance.

Can you leave my package with a neighbor?

No. InTune packages can only be delivered to the address written on the package itself.


How can I return an item for replacement or for a refund?

Customers can arrange to return items and receive replacements by calling Customer Care, toll-free at (888) 246-8650. A Customer Care team member will review the customer’s options under InTune CBD policy.

Terms and conditions apply. For further details, please read our Policy guide.

Do I need to pay for the return shipment?

Yes, but we suggest contact our Customer Care Team first. (You can reuse the original packaging your product came in.)

*Terms and conditions apply.

Will I be refunded the full amount of my purchase?

Yes. InTune will refund the full amount of a customer’s purchase, including taxes (if applicable) — if the product is returned within 30 days after the purchase date**.

*Does not include expedited shipping cost (if applicable) and does not include sample product shipping.

**Terms and Conditions apply.

How long will it take to get my refund or replacement?

InTune CBD generally processes refunds* within 3-5 days** for credit cards. Check refunds can take up to 30 days to process.

Replacements* can take 5-7** business days or longer once the item once shipped.

If a customer has any questions about the InTune CBD Guarantee, please contact Customer Care, toll-free at (888) 246-8650, for further assistance.

*Terms and conditions apply.

**Processing times may vary based on method of payment, replacement type and state law.